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Managing service level agreements
Author(s) -
Muller Nathan J.
Publication year - 1999
Publication title -
international journal of network management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.373
H-Index - 28
eISSN - 1099-1190
pISSN - 1055-7148
DOI - 10.1002/(sici)1099-1190(199905/06)9:3<155::aid-nem317>3.0.co;2-m
Subject(s) - computer science , service (business) , service level , process management , operations research , engineering management , computer security , business , marketing , engineering
Service level agreements are increasingly being used in enterprise networks and are contracts that specify the performance parameters within which a network service is provided. In this article their application, preparation, and effects on IT departments are considered. Copyright © 1999 John Wiley & Sons, Ltd.