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Due process for non‐union employees: The influence of system characteristics on fairness perceptions
Author(s) -
Blancero Donna,
Dyer Lee
Publication year - 1996
Publication title -
human resource management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.888
H-Index - 94
eISSN - 1099-050X
pISSN - 0090-4848
DOI - 10.1002/(sici)1099-050x(199623)35:3<343::aid-hrm4>3.0.co;2-x
Subject(s) - perception , dispute resolution , process (computing) , public relations , human resource management , business , political science , marketing , psychology , law , computer science , neuroscience , operating system
This article examines fairness perceptions associated with alternative dispute resolution systems. Collaborating with seven Center for Advanced Human Resource Studies sponsors, data collected from 450 non‐union, non‐management employees were analyzed. The major finding is that alternative dispute resolution systems that are regarded as credible, accessible, and safe (i.e., no retaliation) influence perceptions of fairness which, in turn, influence the likelihood to use the system. Implications are drawn for practice and research. © 1996 by John Wiley & Sons, Inc.