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Norms and nurse management of conflicts: Keys to understanding nurse–physician collaboration
Author(s) -
Keenan Gail M.,
Cooke Robert,
Hillis Stephen L.
Publication year - 1998
Publication title -
research in nursing and health
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.836
H-Index - 85
eISSN - 1098-240X
pISSN - 0160-6891
DOI - 10.1002/(sici)1098-240x(199802)21:1<59::aid-nur7>3.0.co;2-s
Subject(s) - constructive , variance (accounting) , psychological intervention , nursing , psychology , conflict management , registered nurse , style (visual arts) , medicine , sociology , social science , accounting , archaeology , process (computing) , computer science , business , history , operating system
In this cross‐sectional study, registered nurses from 36 emergency rooms completed an abridged version of the Organizational Culture Inventory (Cooke & Lafferty, 1989) and responded to nine hypothetical conflict vignettes. Stepwise regressions were performed with nurse conflict style intentions as dependent variables and 10 independent variables (three sets of norms, five measures of conflict styles expected to be used by the physician, gender, and education). Nurses' expectations for physicians to collaborate and strong constructive and aggressive norms were found to explain a moderate amount of variance (32%) in nurses' intentions to collaborate in conflicts conducive to nurse–physician collaboration. The findings of this study provide support for the proposed theoretical framework and can be used to design interventions that promote nurse–physician collaboration. © 1998 John Wiley & Sons, Inc. Res Nurs Health 21: 59–72, 1998