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Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes
Author(s) -
Baron Robert A.,
Neuman Joel H.
Publication year - 1996
Publication title -
aggressive behavior
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.223
H-Index - 92
eISSN - 1098-2337
pISSN - 0096-140X
DOI - 10.1002/(sici)1098-2337(1996)22:3<161::aid-ab1>3.0.co;2-q
Subject(s) - aggression , psychology , workforce , human factors and ergonomics , harm , poison control , injury prevention , verbal aggression , occupational safety and health , verbal abuse , suicide prevention , social psychology , diversity (politics) , developmental psychology , medicine , medical emergency , political science , pathology , law
Recent news reports have focused attention on dramatic instances of workplace violence—extreme acts of aggression in work settings. It is suggested here that such actions, while both tragic and frightening, are only a small part of a much larger problem of workplace aggression—efforts by individuals to harm others with whom they work or the organizations in which they are employed. The present study investigated two major hypotheses with respect to such aggression: 1) contrary to what media reports suggest, most aggression occurring in work settings is verbal, indirect, and passive rather than physical, direct, and active; 2) recent changes in many organizations (e.g., downsizing, increased workforce diversity) have generated conditions that may contribute to the occurrence of workplace aggression. A survey of 178 employed persons provided partial support for both predictions. Verbal and passive forms of aggression were rated as more frequent by participants than physical and active forms of aggression. In addition, the greater the extent to which several changes had occurred recently in participants' organizations, the greater the incidence of workplace aggression they reported. © 1996 Wiley‐Liss, Inc.