Open AccessQuality Indicators and Control in Service Firms: The Case of Organizations Wich Accompany Business Creation
Author(s) -
Sylvie Rascol-Boutard,
Pascale Amans
Publication year - 2008
Publication title -
hal (le centre pour la communication scientifique directe)
Language(s) - English
Resource type - Conference proceedings
Subject(s) - business , control (management) , process management , quality (philosophy) , service (business) , service quality , knowledge management , marketing , computer science , philosophy , epistemology , artificial intelligence