Open AccessA categorization of customer concerns for an OT front-end of innovation process in an IT/OT convergence context
Author(s) -
Émilie Bonnetto,
Bernard Yannou,
Gwenola Bertoluci,
Vincent Boly,
J.M. Menéndez Álvarez
Publication year - 2016
Publication title -
hal (le centre pour la communication scientifique directe)
Language(s) - English
Resource type - Conference proceedings
Subject(s) - context (archaeology) , categorization , process (computing) , process management , persona , convergence (economics) , computer science , knowledge management , control (management) , voice of the customer , customer intelligence , business , customer retention , marketing , human–computer interaction , artificial intelligence , service (business) , economics , economic growth , operating system , paleontology , service quality , biology
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