Open AccessA Dynamic Retrospective Analysis of the Development of Customer Resistance in Customer/Property-Developer Relationships
Author(s) -
Shérazade Gatfaoui,
Rola Hussant-Zébian,
Delphine Martinenq
Publication year - 2011
Publication title -
hal (le centre pour la communication scientifique directe)
Language(s) - English
Resource type - Conference proceedings
Subject(s) - resistance (ecology) , property (philosophy) , process (computing) , customer intelligence , computer science , customer advocacy , voice of the customer , customer retention , customer satisfaction , business , process management , knowledge management , marketing , service quality , ecology , philosophy , epistemology , biology , service (business) , operating system