Open AccessFrom Service Relationship to service encounters: the desirable integration of professional dynamics
Author(s) -
JeanBaptiste Suquet
Publication year - 2006
Publication title -
hal (le centre pour la communication scientifique directe)
Language(s) - English
Resource type - Conference proceedings
Subject(s) - service (business) , dynamics (music) , computer science , service design , service delivery framework , knowledge management , process management , business , marketing , sociology , pedagogy