Open AccessImprovement complaining: When complainers have the solution to the problem
Author(s) -
Mathieu Béal,
Yany Grégoire,
William Sabadie
Publication year - 2016
Publication title -
hal (le centre pour la communication scientifique directe)
Language(s) - English
Resource type - Conference proceedings
Subject(s) - complaint , service recovery , service (business) , creativity , customer satisfaction , business , marketing , point (geometry) , psychology , service quality , social psychology , political science , geometry , mathematics , law