Open AccessA typology of organizational answers to customers’ deviant complaining
Author(s) -
Marianne Abramovici,
Aurélien Rouquet,
JeanBaptiste Suquet
Publication year - 2014
Publication title -
hal (le centre pour la communication scientifique directe)
Language(s) - English
Resource type - Conference proceedings
Subject(s) - typology , psychology , social psychology , knowledge management , computer science , sociology , anthropology