Open AccessA typology of organizational answers to customers’ deviant complaining
Author(s) -
Marianne Abramovici,
Aurélien Rouquet,
JeanBaptiste Suquet
Publication year - 2014
Publication title -
hal (le centre pour la communication scientifique directe)
Language(s) - English
Resource type - Conference proceedings
Subject(s) - humanities , political science , typology , sociology , philosophy , anthropology
Accelerating Research
Robert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom
Address
John Eccles HouseRobert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom