An Empirical Study on Employee Engagement and Retention Strategies in BPO Companies in India

Human Capital is an essential resource for any organization. Retaining the employees in BPO industry has been an issue in many organizations for quite a long time. The HR managers have been facing an intense time in finding a suitable replacement with required experience and capacity, to fill the vacancies made by virtue of the way out of key employees. Numerous reputed employers in the business have experienced this smash of talent retention. The BPO sector is contributing a lot to the Indian Economy furthermore making employment opportunity, particularly in the adolescent and thus the impression of youth towards this sector is observed to be positive. This study comprehends the purposes for why do BPO employees switch their occupations, to know why retention is required and to understand the different strategies received by BPO industry for retaining their employees.