Open AccessImpact of SERVQUAL and Interaction Quality on Customer Satisfaction and Delight in Transportation Services
Author(s) -
Afaq Ahmed Khan,
Naqash Ahmad Khan Tareen,
Saneela Jadoon
Publication year - 2018
Publication title -
journal of scientific research and reports
Language(s) - English
Resource type - Journals
ISSN - 2320-0227
DOI - 10.9734/jsrr/2018/25280
Subject(s) - servqual , customer satisfaction , business , service quality , marketing , service (business)
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