Open AccessThe Effects of Information Quality on Call Center Agents' Individual Impacts : Focused on Call Center Customer Service Information Systems
Author(s) -
Dong Hyun Yang,
Joon Mo An,
Yu Kun Hahm,
Hyoung Jin Min
Publication year - 2014
Publication title -
journal of the korea society of it services
Language(s) - English
Resource type - Journals
ISSN - 1975-4256
DOI - 10.9716/kits.2014.13.1.87
Subject(s) - information quality , information system , center (category theory) , computer science , service quality , quality (philosophy) , customer satisfaction , information center , service (business) , knowledge management , business , marketing , engineering , philosophy , chemistry , educational research , mathematics education , mathematics , epistemology , electrical engineering , crystallography
:2013 07 26 :2014 03 05 :2014 03 09 * 2013 . ** , , , , This paper is a study on information Quality of Domestic Call Center Information System; recognized the importance of information quality and analyzed the impact on use and satisfaction of users following information quality which is a success element and ultimately the impact on user’s performance by expanding information quality evaluating model by Jeong-Woo Lee et al.(2003) who reflected domestic special corporate culture based on information system success model by DeLone and McLean(2003). This is meaningful in providing theoretical foundation for efficient information quality supply and building quality management system at call center in future and provides hints to be considered in raising understanding of consultants on provided information and arranging ground that can utilize it
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