Service Score Segmentation of Diverse Populations to Improve Patient and Physician Satisfaction— A Multicase Quality Improvement Study | Zendy

David Newhouse | Zendy

Open Access

Service Score Segmentation of Diverse Populations to Improve Patient and Physician Satisfaction— A Multicase Quality Improvement Study

Author(s) -

David Newhouse

Publication year - 2009

Publication title -

the permanente journal

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.445

H-Index - 30

eISSN - 1552-5775

pISSN - 1552-5767

DOI - 10.7812/tpp/09-069

Subject(s) - demographics , medicine , ethnic group , patient satisfaction , family medicine , quality management , service (business) , segmentation , quality (philosophy) , key (lock) , health care , nursing , demography , marketing , artificial intelligence , computer science , philosophy , epistemology , sociology , economic growth , anthropology , economics , business , computer security

The changing demographics in the country require new strategies for providing culturally competent care. The Northern California Region Member Patient Survey provides detailed information for the clinician when the data is segmented into subsets by age, gender, and race/ethnicity. Any gaps identified allow for the clinician to focus on key areas for improvement in an efficient manner respecting the time constraints of a busy practice.

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