Training by Using the Web Assessment of a Customer Orientation Course Used at the National Land Survey of Finland

In our society a great change in information technology has created a new paradigm for training. Trainees require rich learning environments supported by the World Wide Web. Furthermore, economic growth is no longer guaranteed for us. In this situation also we in real estate sector must look after that our training systems are modern and efficient. This paper assesses a web-based distant training course, which is in use at the National Land Survey of Finland (NLS). The theme of this course is to teach basic facts about customer orientation. The first assessment was done by comparing factors of a good online course to the factors found in the online course. The second assessment was done by analyzing experiences from trainees. In assessments, qualitative research methods were used.