Management of virtual communities of practice: access and use of contents

According to Wenger, McDermott and Snyder (2002), a community of practice (CP) is «a group of persons sharing a concern, a set of problems or common interest in a subject, and who deepen knowledge and skill in this field through continued interaction». Among other aspects, the moderator is a key figure when guaranteeing the functioning of CPs, especially in the case of virtual CPs. The moderator’s function is to promote participation and manage the contents exchanged among members of the CP, identify the important contents and store them in such a way that they can be retrieved. The case of the information management group of the Universitat Oberta de Catalunya is used to illustrate how information and communication technologies and the moderator help to preserve the memory of the CP.