Caregivers perception of the quality of child health care services in a General Hospital in Lagos State

Nigeria shoulders about 10% of global childhood mortality rates. This poor statistics is related to the poor quality of child healthcare services in the country. This recent study assessed the quality of the different aspects of child healthcare services in an urban General Hospital in Lagos state, Nigeria. Descriptive cross-sectional study was undertaken. Participants were caregivers attending the Child welfare Clinic in a General Hospital in Lagos State. A calculated minimum sample size of 214 caregivers were recruited, and data collected using a pre-tested, interviewer questionnaire at exit point. The mean age of the respondents was 32.3 standard deviation (SD) ± 6.9 years. The mean waiting time was 112.76 min SD ± 63.70 min. Majority of the respondents 176 (82.3%) were satisfied with overall quality of services received. Majority of the clients suggested an improvement in staff attitude (29.1%) and reduction in waiting time (28.6%) as ways to improve satisfaction.   Key words: Caregivers’ perception, child health care, quality.