Online Catalog Failure as Reflected through InterLibrary Loan Error Requests | Zendy

Scott Seaman | Zendy

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Online Catalog Failure as Reflected through InterLibrary Loan Error Requests

Author(s) -

Scott Seaman

Publication year - 1992

Publication title -

college and research libraries

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.886

H-Index - 52

eISSN - 2150-6701

pISSN - 0010-0870

DOI - 10.5860/crl_53_02_113

Subject(s) - interlibrary loan , computer science , world wide web , sample (material) , loan , information retrieval , business , finance , chemistry , chromatography

Using data obtained through the interlibrary loan process, this study examines why some users failed to find existing entries in the online catalog at The Ohio State University. Approximately 9% (1,369) of the 1988-89 interlibrary loan borrowing requests were returned to the patron because library staff found the items in the local online catalog. These requests represent either a failure of the user to search the system correcty or a failure of the catalog to retrieve the required record. A sample of the borrowing requests was sorted into user errors and catalog errors. Five characterisitics of user errors were exhibited and five categories of catalog failures were identified

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