The 2004 User Survey at the University of Hong Kong Libraries

An online user survey, with the option to complete in the print format, was conducted between February 9 and February 22, 2004. The aim of the survey was for users to evaluate the performance of the main library and the six branch libraries, to identify any performance gaps, and to find out user preferences for print and electronic materials. A total of 2,564 returns were received. The results showed that 68.8 percent of the respondents prefer to use journals online compared to 31.2 percent who prefer to use print journals; and 71.8 percent of the respondents prefer to use printed books compared to 28.2 percent who prefer to use electronic books. Eighty-eight pages of written comments were received covering a wide array of issues.