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A protocol analysis study was undertaken to explore how a Web-savvy generation of library users searches the online catalog. Eighteen users, including experienced and novice searchers, were recruited. Participants agreed to be recorded and to express their thoughts aloud while searching. Analysis of these data has revealed several distinct trends. Most notable among these trends has been the impact of Internet search engines on user expectations. Given the influence of the Web, these assumptions are likely common throughout higher education. This research reveals where bottlenecks occur and provides insights into how libraries can design systems that help users around trouble spots.

I Don’t Think I Click: A Protocol Analysis Study of Use of a Library Online Catalog in the Internet Age