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The usefulness of the EisenbergñBerkowitz Information Problem-Solv- ing model as a useful categorization for academic reference encounters is examined. Major trends in the data include a high proportion of ques- tions about location and access of sources, a lack of synthesis or pro- duction activities, and a consistent presence of system problems (such as hardware problems) that impede the information-seeking process. The implications of these trends for the reference process, librarian train- ing, and campus organization are discussed.

Applying an Information Problem-solving Model to Academic Reference Work: Findings and Implications