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Library research and service have the potential to be complementary. This paper reports on how the desire to better serve small business users for their government information needs led to a research survey of small business executives in New Jersey and how the research findings provided further motivation, guidance, and input to a successful Internet training program. The authors’ experiences show that academic librarians could improve effectiveness in both library research and service if they seek to integrate these two aspects of their career.

Integrating Library Research and Service: The Case of Internet Training for Small Business Executives