Gaining User Insight: A Case Study Illustrating the Card Sort Technique | Zendy

Angi Faiks | Zendy; Nancy Hyland | Zendy

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Gaining User Insight: A Case Study Illustrating the Card Sort Technique

Author(s) -

Angi Faiks,

Nancy Hyland

Publication year - 2000

Publication title -

college and research libraries

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.886

H-Index - 52

eISSN - 2150-6701

pISSN - 0010-0870

DOI - 10.5860/crl.61.4.349

Subject(s) - sort , card sorting , computer science , set (abstract data type) , world wide web , human–computer interaction , information retrieval , engineering , programming language , systems engineering , task (project management)

In spring 1999, Cornell University Library performed a user study to help determine how users would organize a set of concepts to be included in an online digital library help system. The study employed the card sort technique, in which users impose their own organization on a set of concepts. The card sort technique proved to be a highly effective and valuable method for gathering user input on organizational groupings prior to total system design. The authors present Cornell’s experience as a case study with detailed instructions for conducting and evaluating the card sort technique.

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