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ing demands and expectations of users with those of staff and supervisors and, in some cases, the demands of the tenure process as well. The fourth section discusses managing change in library services. Topics covered include recommendations for managing change within a reference department such as defining the collection, analyzing user behavior and expectations, using staff skills and talents, implementing social media tools, and demonstrating the necessity of reference services. Other topics discussed include incumbent challenges and strategies of working as a manager in a previously vacant position and the importance of adapting to changing user needs as a public library branch manager. The fifth section offers recommendations for developing managerial skills. Topics include the importance of maintaining performance evaluations with clear expectations and opportunities for training, relevant documentation, and support of administration and human resources personnel. Additional topics include the role of project management (project definition, planning, implementation , and assessment) and collaboration between library staff and departments in operational changes. This work offers varied perspectives and interesting strategies regarding the many challenges encountered by librarian middle managers. A definite strength of the book is the breadth of coverage of preventative strategies for middle managers dealing with situational challenges. Specific chapters are also noteworthy for their focus and practical advice for both novice and experienced managers. Unfortunately , in many instances, the advice offered does not cover new ground; it essentially reiterates the truism that effective communication among staff, supervisors , and users is crucial. Regardless, most readers will benefit from the management strategies offered for navigating the numerous challenges of an ever-changing environment.—Anders Selhorst, Guilford Technical Community College. The populations of higher education are becoming increasingly diverse, not only in terms of race, ethnicity, and gender identity but in terms of backgrounds, abilities, and socioeconomic status. For academic libraries, this is an area of opportunity since the academic library is often viewed as a " neutral " entity on campus. In Diversity Programming and Outreach for Academic Libraries, Hanna, Cooper, and Crumrin provide a wealth of information for academic libraries to either expand on or begin to create their own diversity programming and outreach services. The authors, all librarians at Indiana University-Purdue University Indianapo-lis (IUPUI), begin by defining diversity and describing the history of the urban IUPUI campus. The 512-acre campus has an ever-growing presence in the midst of the Indianapolis downtown area; the land now occupied by …

college and research libraries/college and research libraries

&lt;b&gt;Kathleen A. Hanna, Minday M. Cooper, and Robin A. Crumrin.&lt;/b&gt; &lt;i&gt;Diversity Programming and Outreach for Academic Libraries&lt;/i&gt;. Oxford, U.K.: Chandos Publishing, 2011. Distributed in the U.S. by Neal-Schuman Publishers. 180p. alk. paper, $80.00 (ISBN: 9781843346357).