An experimental test of the effects of online and face-to-face feedback on self-esteem | Zendy

Helen G. M. Vossen | Zendy; Maria Koutamanis | Zendy; Joseph B. Walther | Zendy

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An experimental test of the effects of online and face-to-face feedback on self-esteem

Author(s) -

Helen G. M. Vossen,

Maria Koutamanis,

Joseph B. Walther

Publication year - 2017

Publication title -

cyberpsychology journal of psychosocial research on cyberspace

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.85

H-Index - 23

ISSN - 1802-7962

DOI - 10.5817/cp2017-4-1

Subject(s) - reciprocal , face to face , psychology , face to face interaction , negative feedback , self esteem , valence (chemistry) , social psychology , computer mediated communication , computer science , communication , the internet , philosophy , linguistics , physics , epistemology , quantum mechanics , voltage , world wide web

This study investigated the effect of receiving confirming vs. disconfirming feedback to individuals’ self-disclosure on their self-esteem, the role of giving reciprocal feedback in this relationship, and how these effects differ between online and face-to-face communication. Using a two (communication mode: online vs. face-to-face) by two (feedback valence: confirming vs. disconfirming) between-subjects experiment, we found that feedback had a significant indirect effect on self-esteem, through the receiver’s reciprocal feedback. This indirect effect of feedback differed in online communication from offline: In online communication, participants reciprocated negative feedback when they received it, more than in face-to-face communication. The reciprocal feedback enhanced their self-esteem in online communication, but not in face-to-face communication. Although people tend to respond more negatively to negative comments in online conversations, the process, overall, boosts rather than hinders their self-esteem.

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