Issues of Technical Support for e-Learning Systems in Higher Education Institutions

Information and communication technologies (ICTs) have provided several tools to facilitate higher education. However, their effective use demands technical expertise to achieve the required academic goals. The university constituents (teachers, students and administrators) are given eTraining but this is not enough. Every eLearning system establishes a basic 'infrastructure' of computers, networks, communications and a technical department filled with ICT professionals to consistently maintain and upgrade the infrastructure, train the users and continuously provide technical support as and when required by them. Given the non-stop nature of technical support for eLearning, HEIs are facing issues in creating robust infrastructural facilities that are both competitive with the external environment and compatible with the internal user requirements. This article is a compendium of the touchy aspects in sustained technical support for eLearning in HEIs.