Improving the Serviceability of a Prepaid Autorickshaw Counter using Queuing Model: An Optimization Approach

Overcharging the passengers who are not familiar with the city for the services in railway stations and airport is a serious problem which can be addressed by installing prepaid counters. Prepaid counters encounter the problem of higher passenger frequency due to which the waiting time increases. The only alternative solution to this problem is queue formation for effective service. In most of the cases, only one counter for service is available due to which the queue length increases; thereby the passengers may lose patience and move away which may lead to the loss to the counter. In this paper, queuing model is used to solve this real case scenario in an optimal way. The experimental data were obtained from the counter and derived using Little‟s Theorem and Single Server Queuing Model (M/M/1). Hence an attempt was made in studying the benefits of queuing model and optimizing it to minimize the waiting time thereby increasing the profit. This approach will help a busy prepaid autorickshaw counter to give service to passengers in a most feasible way.