A Pragmatic Approach for E-governance Evaluation Built over Two Streams (of Literature)

The paper presents a pragmatic approach for egovernance\udevaluation by constructing a methodology built over\udtwo streams of literature i.e. e-governance and evaluation. In the\udavailable literature, e-governance evaluation approaches are\udmostly discussed from only e-governance perspective. The\udpaper will investigate the use of exploiting both streams of\udliterature in designing the e-governance evaluation. The\udfundamentals concepts from both streams of literature mutually\udcontribute to build an e-governance evaluation framework e.g.\ude-government development models, e-governance dimensions,\uddelivery models and e-governance evaluation modes are\udextracted from e-governance streams while evaluation processes\udand evaluation methods and techniques are adopted from the\udevaluation stream. The paper presents an e-governance\udevaluation process spanning five phases (pre-evaluation\uddevelopment, manipulation, action, and outcome\udutilization).The use of the evaluation literature in e-governance\udevaluation framework enable the approach result-oriented and\udpragmatic i.e. outcome utilization phase that is added in the egovernance\udevaluation process ensures that the evaluation\udoutcomes trigger learning process in the government body and\udare not dispensed for merely benchmarking