An Integrated Knowledge Management Capabilities Framework for Assessing Organizational Performance

In the present aggressive world of competition, knowledge management strategies are becoming the major vehicle for the organizations to achieve their goals; to compete and to perform well. Linking knowledge management to business performance could make a strong business case in convincing senior management of any organization about the need to adopt a knowledge management strategy. Organizational performance is, therefore, a key issue and performance measurement models provide a basis for developing a structured approach to knowledge management. In this respect, organizations need to assess their knowledge management capabilities and find ways to improve their performance. This paper takes these issues into account when study the role of knowledge management in enhancing the organizational performance and consequently, developed an integrated knowledge management capabilities framework for assessing organizational performance. The results show that there is positive correlation between knowledge management capabilities and organizational performance. The results also show that the proposed framework can be used to assess organizational performance and also can be used as decision tool to decide which knowledge management capability should be improved.