The Effects of Communication Skills, Compassion Satisfaction, Compassion Fatigue on Burnout among Staff of Long-term Care Insurance for the Elderly in National Health Insurance Services in Korea | Zendy

Hyoungshim Choi | Zendy; Kyongeun Lee | Zendy; Eunhee Cho | Zendy

Open Access

The Effects of Communication Skills, Compassion Satisfaction, Compassion Fatigue on Burnout among Staff of Long-term Care Insurance for the Elderly in National Health Insurance Services in Korea

Author(s) -

Hyoungshim Choi,

Kyongeun Lee,

Eunhee Cho

Publication year - 2016

Publication title -

korean journal of occupational health nursing

Language(s) - English

Resource type - Journals

eISSN - 2466-1856

pISSN - 2287-2531

DOI - 10.5807/kjohn.2016.25.1.19

Subject(s) - compassion fatigue , burnout , descriptive statistics , compassion , nursing , health care , psychology , medicine , job satisfaction , clinical psychology , social psychology , statistics , mathematics , political science , law , economics , economic growth

Contact e-mail: leekyongeun@gmail.com Design The design of this study is a descriptive research. Subjects The participants were 203 full-time employees who were randomly selected among the total of 226 centers of National Health Insurance Corporation in Korea. Measurement 1 Data were collected via mail from the 24 branch offices among the total 226 centers of National Health Insurance Corporation in Korea. 2 Stamm’s professional quality of life (ProQOL) and Communication Skills Test tool were included in questionnaire to detect. Data Analysis This study was analyzed using the SPSS/WIN 20.0 program, and data were analyzed using to conduct the descriptive statistics, t-test, ANOVA, correlation analysis, and multiple regression. BACKGROUNDS

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