Open AccessImpression Management in the Sharing Economy: Understanding the Effect of Response Strategy to Negative Reviews
Author(s) -
Olga Abramova,
Hanna Krasnova,
Tetiana Shavanova,
Andrea Fuhrer,
Peter Buxmann
Publication year - 2016
Publication title -
die unternehmung
Language(s) - English
Resource type - Journals
ISSN - 0042-059X
DOI - 10.5771/0042-059x-2016-1-58
Subject(s) - sharing economy , impression management , business , economics , psychology , computer science , social psychology , world wide web
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