Towards a Context-Sensitive System To Support Crisis Communication Message Dissemination

Identifying potential victims to avoid alert people who are not in danger is an open challenge to crisis communications systems. In an emergency situation alerting individuals out of danger can overload dissemination systems and lead to loss of system credibility because people can be overwhelmed with irrelevant information. This paper aims to investigate how to improve the message dissemination process in crisis communication by using context-aware computing concepts. We propose a system to identify potential victims and define a strategy with a better way to contact them. For evaluation we performed two case studies with real emergency messages. Finally, we discuss ways to identify potential victims of emergency situations.