Users’ Commitment in Information System Implementation: The Role of Top-Management Commitment and Organizational Context

The improvement in quality of care is a primary concern and driving force in the use of Healthcare Information Technology (HIT). Notwithstanding high expectations for the value of IT (Information Technology) in healthcare, many attempts at HIT implementation have failed. Various studies of the implementation of change programs have demonstrated the importance of stakeholders’ commitment as well as organizational context when Information Systems/Information Technology (IS/IT) is implemented. Here, two case studies following the implementation of a HIT in a hospital setting are analysed, focusing on stakeholders’ commitment to the IS/IT. An understanding is sought as to how top-management commitment and organizational context influence stakeholder’s commitment to benefits achievement from HIT implementation. A qualitative, interpretative and case-based research was used employing semi-structured interviews and document analysis. Findings revealed that organizational context and top-management commitment can be particularly important to the commitment of users in achieving the expected IS/IT benefits. DOI: 10.5585/rgss.v2i1.52