ICT Adoption in Small and Medium Enterprises: an Empirical Evidence of Service Sectors in Malaysia | Zendy

Syed Shah Alam | Zendy; Mohd. Kamal Mohammad Noor | Zendy

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ICT Adoption in Small and Medium Enterprises: an Empirical Evidence of Service Sectors in Malaysia

Author(s) -

Syed Shah Alam,

Mohd. Kamal Mohammad Noor

Publication year - 2009

Publication title -

international journal of business and management

Language(s) - English

Resource type - Journals

eISSN - 1833-8119

pISSN - 1833-3850

DOI - 10.5539/ijbm.v4n2p112

Subject(s) - information and communications technology , business , government (linguistics) , perception , marketing , service (business) , empirical research , small and medium sized enterprises , empirical evidence , knowledge management , psychology , philosophy , linguistics , epistemology , finance , neuroscience , computer science , political science , law

The purpose of this study is to gain a deep understanding of the factors which influence the adoption and usage of ICT by SMEs in Malaysia. This study examines the relationship between ICT adoption and its five factors which are perceived benefits, perceived cost, ICT knowledge, external pressure and government support. The results of this study show that three factors examined are significantly important to the adoption of ICT where as perceived cost and external pressure are found to be insignificant in determining its adoption. This study provides a greater understanding of SME’s perception about ICT adoption in their service business. Those SMEs who are interested in promoting their business on online may find these results helpful in guiding their efforts.

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