ICT to Enhance Administrative Performance: A Case Study from Malaysia | Zendy

Maniam Kaliannan | Zendy; Halimah Awang | Zendy

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ICT to Enhance Administrative Performance: A Case Study from Malaysia

Author(s) -

Maniam Kaliannan,

Halimah Awang

Publication year - 2009

Publication title -

international journal of business and management

Language(s) - English

Resource type - Journals

eISSN - 1833-8119

pISSN - 1833-3850

DOI - 10.5539/ijbm.v3n5p78

Subject(s) - information and communications technology , procurement , business , government (linguistics) , work (physics) , public sector , e procurement , service delivery framework , government procurement , quality (philosophy) , e government , engineering management , process management , knowledge management , service (business) , marketing , engineering , computer science , economics , world wide web , mechanical engineering , linguistics , philosophy , economy , epistemology

Malaysia has achieved considerable steps in the use of ICT in administration since mid 80s. The vision of the Malaysian e-Government initiative which was formulated and launched in 1997 is to transform the public sector service delivery through the use of IT and multimedia. Since its start, there are eight projects implemented under the e-Government initiative flagship. This paper presents work done in one of these projects: e-Procurement (locally known as e-Perolehan) project. The aim of e-Perolehan project is to facilitate and improve government procurement besides to improve the quality of services provided within the Government-to-Business (G2B) setting. The paper briefly discusses how information and communication technologies were deployed to enhance the online procurement system in Malaysia

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