E-Government Readiness Assessment for Government Organizations in Developing Countries | Zendy

Ibrahim A. Alghamdi | Zendy; Robert Goodwin | Zendy; Giselle Rampersad | Zendy

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E-Government Readiness Assessment for Government Organizations in Developing Countries

Author(s) -

Ibrahim A. Alghamdi,

Robert Goodwin,

Giselle Rampersad

Publication year - 2011

Publication title -

computer and information science

Language(s) - English

Resource type - Journals

eISSN - 1913-8997

pISSN - 1913-8989

DOI - 10.5539/cis.v4n3p3

Subject(s) - information and communications technology , knowledge management , government (linguistics) , business , software deployment , process (computing) , e government , public sector , process management , public relations , computer science , political science , world wide web , philosophy , linguistics , law , operating system

ICT has become an increasingly important factor in the development process of nations. Major barriers can be met in the adoption and diffusion of e-government services depending on the readiness of a country in terms of ICT infrastructure and deployment. This study aims to define organizational requirements that will be necessary for the adoption of e-government to resolve the delay of ICT readiness in public sector organizations in developing countries. Thus, this study contributes an integrated e-government framework for assessing the ICT readiness of government agencies. Unlike the existing e-government literature that focuses predominantly on technical issues and relies on generic e-readiness tools, this study contributes a comprehensive understanding of the main factors in the assessment of e-government organizational ICT readiness. The proposed e-government framework comprises seven dimensions of ICT readiness assessment for government organizations including e-government organizational ICT strategy, user access, e-government program, ICT architecture, business process and information systems, ICT infrastructure, and human resource. This study is critical to management in assessing organizational ICT readiness to improve the effectiveness of e-government initiatives.

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