Applying Knowledge Management System Architecture in Software Maintenance Environment | Zendy

Rossey Ginsawat | Zendy; Rusli Abdullah | Zendy; Mohd Zali Mohd Nor | Zendy

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Applying Knowledge Management System Architecture in Software Maintenance Environment

Author(s) -

Rossey Ginsawat,

Rusli Abdullah,

Mohd Zali Mohd Nor

Publication year - 2009

Publication title -

computer and information science

Language(s) - English

Resource type - Journals

eISSN - 1913-8997

pISSN - 1913-8989

DOI - 10.5539/cis.v2n4p94

Subject(s) - computer science , tacit knowledge , knowledge management , process (computing) , software maintenance , software , software engineering , software system , operating system

Knowledge management (KM) become important for organization to take advantage on the information produced and can be brought to bear on present decision. Software maintenance (SM) is a process that requires lots of knowledge. Maintainers must know what changes should do to the software, where to do those changes and how those changes can affect other modules of the system. Knowledge management system (KMS) can support the processes of knowledge creation, storage or retrieval, transfer and application. KMS in SM could help the organization to make tacit knowledge into explicit and therefore decrease the dependency on employees’ cognition. This paper is to apply KMS architecture in SM environment to overcome the problem faced by software maintainers during the software maintenance process.

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