Open AccessDesigning for Social Presence and Leveraging the Outcomes of Customer Service Chatbots
Author(s) -
Andreas Janson,
Oliver Degen,
Melanie Schwede
Publication year - 2019
Publication title -
academy of management proceedings
Language(s) - English
Resource type - Journals
eISSN - 2376-7197
pISSN - 0065-0668
DOI - 10.5465/ambpp.2019.11164abstract
Subject(s) - chatbot , empathy , customer satisfaction , computer science , service (business) , implementation , knowledge management , psychology , world wide web , social psychology , marketing , business , software engineering
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