Âncoras de Carreira para Agentes de Viagens: Um Estudo Exploratório com Base no Modelo de Edgard Schein

The travel agents job market is a field in constant expansion. Everyday new enterprises are open in the country and with the growth of this activity, more and more people are trying to get in the tourist market. Therewith, the goal of the present study was to identify the travel agents' professional inclinations in agreement with the inventory of career anchors proposed by Schein (1993, 1996), as well as their main * Graduacao em Turismo (Bacharelado) pela Universidade Metodista de Sao Paulo. Consultora de Viagens na Alatur Turismo. Endereco para correspondencia: Rua do Sacramento, 230 (Rudge Ramos). CEP: 09641-000 – Sao Bernardo do Campo – Sao Paulo (Brasil). Telefone: (11) 6374-8190. E-mail: jujubamn@yahoo.com.br ** Graduacao em Turismo (Bacharelado) pela Universidade Metodista de Sao Paulo. Consultora de Viagens na Adorno Turismo. Endereco para correspondencia: Rua do Sacramento, 230 (Rudge Ramos). CEP: 09641-000 – Sao Bernardo do Campo – Sao Paulo (Brasil). Telefone: (11) 6374-8190. E-mail: naara.fercosta@gmail.com Graduacao em Turismo (Bacharelado) e Mestrado em Administracao pela Universidade Metodista de Sao Paulo. Doutorado em Administracao de Empresas pela Universidade Presbiteriana Mackenzie. Professor Adjunto e do Programa de Pos-graduacao em Administracao da Universidade Federal da Paraiba (UFPB). Endereco para correspondencia: Rua Goncalo de Sousa Pontes, 88 – Ap. 102 (Bancarios). CEP: 58051-790 – Joao Pessoa – Paraiba (Brasil). Telefone: (83) 9914-5656. E-mail: marcelodesouzabispo@gmail.com Juliana de Moraes Nascimento, Naiara Fernandes da Costa e Marcelo de Souza Bispo Turismo & Sociedade. Curitiba, v. 6, n. 1, p. 163-183, janeiro de 2013. 164 characteristics, to adapt them to the needs of the agencies and obtain the best of each employee. First, it was approached the main concepts used in tourism area and Human Resources concepts in relation to career plans. It is also shown a panorama of the travel agencies, as well as their professionals' evolution. It is a descriptive exploratory and quantitative research which was used to build a theoretical reference on the theme. A field research was accomplished with the travel agents, where analyses are presented, added to the theoretical reference, on aspects of his/her personal formation, on his/her career and also on the development of these careers, through the identification of the travel agents profile in the market of Sao Paulo, Brazil.