Acessibilidade: visita técnica a três dos melhores restaurantes de Natal, Rio Grande do Norte, Brasil

The lack of accessibility in infrastructure and human resources qualification are the main barriers to the right of coming and going with autonomy and dignity of people with any disability. Gastronomic facilities are amongst the most used tourism equipment and are used by both tourists and local population. Based on these facts, the aim of this study was to analyze, in the context of inclusive tourism, if three of the best gastronomic business enterprises in Natal meet the required standards of physical infrastructure and customer services for the segment of people with any disability. In order to do it, was adopted the observant participation technique, with technical visits in the three selected restaurants. The results showed that these three restaurants attend the majority of the legal requirements regarding accessibility. However, with exception of one of the restaurants, the other two presented problems with the quality and adaptation of the services for people with any disability.