CONSTRUINDO COM A EQUIPE DE ENFERMAGEM O COMPROMISSO SOCIAL DE AJUDAR A FAMÍLIA DO CLIENTE DE UMA UNIDADE CIRÚRGICA COM BASE NO REFERENCIAL DE TRAVELBEE

This is the report of a program developed along with the nursing team of a school hospital which aimed at raising the social commitment from the nursing team to the hospitalized customer’s family and the growth and development of the agents potentialities. It was used concepts of the (Relacoes Interpessoais) theory and of the (Pedagogia Problematizadora) as its theoretical reference. Metodologically it was used some strategies such as workshops, interviews and informal chats. The ethical rigour was observed both in the contact with the people involved as well as in the dealing with the data. The analysis was enlightened by the theoretical reference and the author’s professional experience. The results show that the team considers having the family as a partner as an advantage; the death theme led them to recognize their finitude; they admit that there are institutional barriers that prevent the contact between the family and the customer. They consider the proposal as an opportunity to understanding the role of nursing to the family, something that should have continuity and be expanded to all hospital sections.