SEGURANÇA DO PACIENTE EM UNIDADE NEONATAL: PREOCUPAÇÕES E ESTRATÉGIAS VIVENCIADAS POR PAIS

Objective: to analyze how parents identify patient safety in a neonatal unit. Method: this was a qualitative exploratory case study carried out in a large public hospital in the South of Brazil. Participants included 23 parents of children hospitalized in the neonatal unit, using semi-structured interviews, between June and August 2015. The data were submitted to thematic content analysis. Results: two categories emerged: “Concerns with Patient Safety” and “Strategies for Patient Safety.” Family members reported concerns relative to access control to the unit, risk of infection and flawed communication among health team members. However, excellence of the care provided, loving care practices, and a protected environment were observed. Conclusion: despite some concerns, parents felt safe about the care provided, expressing more safety strategies than problems.