A TERCEIRIZAÇÃO NOS SERVIÇOS E SUAS CONSEQÜÊNCIAS NO CUIDAR EM ENFERMAGEM

This experience report intends to contemplate and to analyze the influence of outsourced services in the process of nursing care, focusing on the difficulties found in the other units of the same institution without contracted services in relation to nursing care and problem-solving rendered to clients submitted to hemodynamic procedures by outsourced providers. Those clients are either admitted or return to the units after intervention. The experience evidences the need of an integrated team in both services, who could use ongoing education at work as a way to gather knowledge, fundamental to provide clients with integral care, as well as a more committed professional to the nursing way of being and doing.