What Shall We Expect from Big Data in Public Administration? An Investigation in a Community of Public Service Innovators in Italy

During the last years, Big Data attracted considerable attention as a potential source of innovation in public administration. What role Big Data can play in the redefinition of public services, however, has not been clarified yet. This study aims to investigate the views on the use of Big Data in public administration held within a particular policy community of innovators in public administration in Italy. Using Q methodology, the analysis shows three distinctive views on this topic, that can be understood as bearing a “pragmatist”, “sceptical”, and “cautious” stance, respectively. The results of this study suggest that the emergence of Big Data triggers reactionary positions within the policy community of innovators, but it also stimulates some ways to consider how to introduce and experiment with the new source of technological change.