Effort–reward imbalance and one-year change in neck–shoulder and upper extremity pain among call center computer operators | Zendy

Niklas Krause | Zendy; Barbara J. Burgel | Zendy; David Rempel | Zendy

Open Access

Effort–reward imbalance and one-year change in neck–shoulder and upper extremity pain among call center computer operators

Author(s) -

Niklas Krause,

Barbara J. Burgel,

David Rempel

Publication year - 2009

Publication title -

scandinavian journal of work environment and health

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.621

H-Index - 103

eISSN - 1795-990X

pISSN - 0355-3140

DOI - 10.5271/sjweh.2881

Subject(s) - physical therapy , workload , psychosocial , confounding , medicine , psychological intervention , neck pain , anthropometry , human factors and ergonomics , prospective cohort study , randomized controlled trial , physical medicine and rehabilitation , poison control , surgery , nursing , emergency medicine , computer science , alternative medicine , pathology , psychiatry , operating system

The literature on psychosocial job factors and musculoskeletal pain is inconclusive in part due to insufficient control for confounding by biomechanical factors. The aim of this study was to investigate prospectively the independent effects of effort-reward imbalance (ERI) at work on regional musculoskeletal pain of the neck and upper extremities of call center operators after controlling for (i) duration of computer use both at work and at home, (ii) ergonomic workstation design, (iii) physical activities during leisure time, and (iv) other individual worker characteristics.

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