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Obstacles to implementing total quality management in Saudi Arabia marketing tourism Services
Author(s) -
Nabil Mohammed AL-Hazmi,
Tarek Tawfik Yousef Alkhateeb
Publication year - 2019
Publication title -
management science letters
Language(s) - English
Resource type - Journals
eISSN - 1923-9343
pISSN - 1923-9335
DOI - 10.5267/j.msl.2019.9.030
Subject(s) - business , marketing , tourism , quality (philosophy) , total quality management , services marketing , process management , service (business) , geography , philosophy , archaeology , epistemology
The current research objective is to identify the extent of the obstacles preventing the application and activating the overall quality management in marketing tourism services in Saudi Arabia with the app to preserve Al-Kharj governorate with a brief presentation of the types of these obstacles, and to formulate a clear and specific mechanism through which these obstacles can be addressed. The study found a number of key findings on the constraints of applying overall quality management in marketing tourism services in Saudi Arabia. The study recommended the need to adopt an integrated system of comprehensive quality management in hotel organizations in Al-Kharj governorate in order to ensure the implementation of sound and correct marketing programs for these organizations by removing the obstacles, which stand in the way of the application of managing the overall quality of these organizations.

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