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Nowadays, in order to remain competitive, organizations strive to be efficient and agile. They need well defined and optimized business processes, without sacrificing the agility of collaboration. This can be achieved by applying a new approach for combining and tuning these two into a single concept. To implement the new approach characteristics of business processes such as task, goal, participating roles, resources, etc. and the characteristics of collaboration like flexibility, informal communication, collaborative tools, shared knowledge, the two should be merged together in a mixture called “task context”. Intelligent collaboration business portal solutions that utilize the task context approach provide a unified environment where users can collaborate while following the end-to-end process. Such solutions provide agility while maintaining adequate levels of process control thus improving efficiency and effectiveness.

INCORPORATING COLLABORATION IN BUSINESS PROCESSESHow to Merge Business Processes and Collaboration Activities in an Efficient and Agile Way