Open AccessThe effect of interpersonal touch during service recovery
Author(s) -
Wai Fan Ching
Publication year - 2020
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.5204/thesis.eprints.201434
Subject(s) - interpersonal communication , service recovery , service (business) , psychology , empirical research , social psychology , business , marketing , service quality , philosophy , epistemology
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