Digital Transformation in Bhutan: Culture, Workforce and Training

The study investigated digital transformation and its impact on Bhutan Post and Community Centres (CCs). The study revealed that Bhutan has recognised ICT as the cornerstone of the digital era and has gradually opened up itself to globalisation by carefully balancing modernisation with traditions. Digitally transforming a business can allow it to capitalise on new opportunities to avoid disruption, accelerate business activities, lower costs, and bring about positive change in processes, people, and competency models. In Bhutan, digital transformation and establishment of CCs have proved to be extremely useful in enhancing happiness and well-being.