Open AccessSuccessful use of customer relationship management system in hospital healthcare centers
Author(s) -
Wona Choi,
Jiyun Park,
Kwang-Jum Kim,
Inyoung Choi
Publication year - 2012
Publication title -
journal of korean medical association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.199
H-Index - 15
eISSN - 2093-5951
pISSN - 1975-8456
DOI - 10.5124/jkma.2012.55.8.748
Subject(s) - business , customer satisfaction , customer relationship management , knowledge management , health care , information system , service quality , quality (philosophy) , process management , marketing , service (business) , computer science , engineering , epistemology , philosophy , economic growth , economics , electrical engineering
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